Course Overview

"The Certificate in Business Administration Management course is aimed at helping individuals who want to equip themselves with comprehensive business knowledge to deal effectively with the rapidly changing environment and organizational operations. It also helps to prepare participants in assuming higher levels of responsibility and performing the assigned tasks diligently. This course is open to all the participants who want to pursue Business Administration Management Career.

Training Program Details

Eligibility Criteria

• The basic qualification is high school completion certificate.
• Proficiency in English language to understand, read and write.

Course Benefits

The Professional Certifications from (AIPS) American Institute of Professional Studies and Laurels certificate attested by Knowledge and Human Development Authority (KHDA) government of Dubai besides the subject knowledge that you acquire during the training will enable you to get a placement in Business Administrative department (projected salary between $ 1000-3000) in fields like Sales & Marketing, Logistics, Health, Education, Hospitality, Travel & Tourism, Banking, Engineering, Industrial, Manufacturing & Construction sectors etc. For in service working professional a job promotion is highly prospective.

Course Contents

• Module 1: Getting Started
  • Workshop Objectives


• Module 2: Getting Organized 1
  • Dealing with email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the most of Voice mail


• Module 3: Getting Organized 11
  • Keeping your workshop organized
  • Using a To- Do- Book
  • The Extra Mile: Adding project Management Techniques to your Toolbox


• Module 4: Managing Time
  • Managing your time
  • Keeping others on Tract
  • Maintaining Schedules


• Module 5: Getting it All Done on Time
  • Prioritizing
  • The Secret to Staying on Tract
  • Goal Setting


• Module 6: Special Task
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel


• Module 7: Verbal Communication Skills
  • Listening and Hearing; They Aren’t the Same
  • Asking Questions
  • Communicating with Power


• Module 8: Non-Verbal Communications
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You say, it’s how you say it


• Module 9: Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions


• Module 10: The Team of Two
  • Working with your Manager
  • Influencing Skills
  • What to do in Sticky Situations


• Module 11: Taking care of yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workloads


• Module 12: What is Ethics
  • What is Business Ethics
  • 10 benefits of Managing Ethics
  • Case Study


• Module 13: Business & Social Responsibilities
  • Identifying Types of Responsibilities
  • Case Study
  • Handling Conflicting Social and Business Responsibilities
  • Case Study


• Module 14: Managerial Ethics
  • Ethical Management
  • Identifying the Characteristics
  • Ensuring Ethical Behavior


• Module 15: Ethics in Business 1
  • Organization Basics
  • Addressing the Needs
  • Ethical Principles


• Module 16: Ethics in Business 11
  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program


• Module 17: Understanding Etiquette
  • Etiquette defined
  • The Importance of Business Etiquette


• Module 18: Networking for Success
  • Creating an effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names


• Module 19: The Meet and Greet
  • The three step process
  • The four levels of Conversation
  • Case study


• Module 20: Business Email Etiquette
  • Addressing your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips


• Module 21: Phone Etiquette
  • Developing an Appropriate greeting
  • Dealing with Voicemail
  • Cell Phones Do’s and Don’ts


• Module 22: The Written Letter
  • Thank you notes
  • Formal Letters
  • Informal Letters


• Module 23: Dressing for Success
  • The meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding what to Wear


• Module 24: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips


• Module 25: Wrapping Up
  • Words from the Wise