Course Overview

This course provides comprehensive training on professional receptionist duties, customer service, office administration, and communication skills. It prepares individuals to handle front-desk responsibilities efficiently, maintain corporate etiquette, and represent the company professionally.

Training Program Details

Who Needs this Course?

• Aspiring Receptionists
• Current Receptionists
• Administrative Assistants
• Office Managers
• Customer Service Representatives
• Executive Assistants & Personal Assistants
• People Switching Careers
• Employers & HR Managers

Course Benefits

By end of the course, the participants will have: 

• Enhanced Professional Skills
• Improved Job Prospects and Career Advancement
• Increased Confidence and Professionalism
• Better Understanding of Workplace Etiquette and Corporate Culture
• Expertise in Office Tools and Technology
• Enhanced Company Image
• Reduced Errors and Increased Efficiency
• Comprehensive Knowledge of Workplace Safety and Security
• Increased Employee Satisfaction
• Competitive Advantage for Organizations

Course Contents

Module 1: Introduction and Course Overview
Module 2: Exercise: Getting to Know You
Module 3: The Role of the Receptionist
Module 4: Customer Service Principles
Module 5: Communication
Module 6: Questioning Technique
Module 7: Introduction of personal grooming (Online)
Module 8: Understanding Etiquette
Module 9: Dressing Etiquette
Module 10: Listening Skills
Module 11: Telephone Skills
Module 12: The Factors of The Voice
Module 13: Professional Handling of Incoming Calls
Module 14: Assertiveness
Module 15: Dealing with Anger
Module 16: Your Personal Action Plan