Course Overview Policies and Procedures (P & Ps) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective (P & Ps) contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
Training Duration Total Training Hours : 28-30 Hours
Training Duration : 1 Week
Total Training Days : 4-5 Working Days
Training Schedules Weekdays (Sunday to Thursday)Regular Sessions : 4 Hrs Per day 
WeekEnds (Friday & Saturday)Fast Track Sessions: 6-8 Hours per day 

Certifications: 1) Certified Professional Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE - With Online Worldwide recognition facility 
2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address) - With Online Worldwide recognition facility 
Tests Yes
Learning Aids Yes
Course Material Hard & Soft Copies of Study Material
Language of Instruction English
Instructor Helpline Yes
1. Email
2. Social Media (For Emergency requirements)
Registration Requirements 1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
Mode of Payment: Cash / Cheque / Credit Card / Bank Transfer.
Eligibility Criteria
(Who should attend this training)

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Course Benefits

Employees understand the constraints of their job without using a ‘trial and error’ approach, as key points are visible in well-written policies and procedures.

Policies and procedures enable the workforce to clearly understand individual and team responsibilities, thus saving time and resources. Everyone is working off the same page; employees can get the “official” word on how they should go about their tasks quickly and easily.

Clearly written policies and procedures allow managers to exercise control by exception rather than ‘micro-manage’ their staff.

They send a “We Care!” message. ‘The company wants us to be successful at our jobs.’

Clearly written policies and procedures provide legal protection. Juries apply the ‘common person’ standard. If written clearly so that outsiders understand, the company has better legal footing if challenged in court.
Course Contents / Outline

What is Policies & Procedures ?

Importance of Policies and Procedures.

Development of Policies and Procedures

Review of Policies and Procedures

Policy modelling and alignment

Documentation of policies and processes

Audit of Polices & Procedures

Governance structure for the policy/process management program

Methodology and tools to identify and review processes for improvement

Performance monitoring mechanism to trigger future review

Selection of tool/technology (e.g. SharePoint, GRC tools, Oracle Policy Automation)

Project Management of technology implementation

Change Management (training and communication)

Identification of key gaps and areas of improvements in existing Policy Management practices

Benchmarked existing practices to leading practices within similar industry/operations


Differentiating Between Policies and Procedures


Are general in nature

Identify company rules

Explain why they exist

Tells when the rule applies

Describe who it covers

Shows how the rule is enforced

Describes the consequences

Are normally described using simple sentences and paragraphs



Identify specific actions

Explain when to take actions

Describe alternatives

Shows emergency procedures

Includes warning and cautions

Gives examples

Shows how to complete forms

Are normally written using and outline format


Developing Policies & Procedures for all departments

Periodic Review

Age of Policies & Procedures


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