Home »Certified Customer Relationship Management Professional CCRMP
COURSE : Certified Customer Relationship Management Professional  CCRMP
Course Overview

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.

Training DurationTotal Training Hours : 30 Hours
Training Duration : 1 Week
Total Training Days : 5 Working Days
Training SchedulesWeekdays (Sunday to Thursday)
Regular Sessions : 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included

WeekEnds (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included
Certifications:1) Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE

2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address)
Learning AidsYes
Course MaterialHard & Soft Copies of Study Material
Language of InstructionEnglish
Instructor HelplineYes
1. Email
2. Social Media (For Emergency requirements)
Registration Requirements1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
Mode of Payment:Cash / Cheque / Credit Card / Bank Transfer.
Eligibility Criteria
(Who should attend this training)

Who should earn the CCRMP

Supply chain Manager                                                     

Supply Chain Engineer                                        

Production Manager                                                      

Sales Manager                                                         

Material Planner                                                       

Logistics & Distribution Manager                       

Operations Professional                                       

Warehouse Professional                                           

Logistics Professional                                                   

Buyer /Procurement /Purchase executive / Procurement Specialist                                                          

Supply Chain/Inventory/Logistics Analyst                          

Supply Chain/Inventory/Logistics Planner                                               
Course Benefits

Increase customer retention

Develop your business as customer centric

Customer lifetime value

Customer value management                    

Customer satisfaction survey         

Linking satisfaction to business results                                     

Customer satisfaction & loyalty

Course Contents / Outline

Marketing considerations                                 

Products management                                                       

Customer segmentation                                             

Customer relationship management

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