Course Overview

This highly practical workshop introduces you to a range of tools and techniques to solve problems more effectively and make better decisions. You will also discover your problem solving and decision making style and how to work more successfully with colleagues who have a different style to you.

Throughout the workshop you will work on a case study from your workplace where you can immediately put the skills you learn into practice

Training DurationTotal Training Hours : 30 Hours
Training Duration : 1 Week
Total Training Days : 5 Working Days
Training SchedulesWeekdays (Sunday to Thursday)
Regular Sessions : 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included

WeekEnds (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included
Certifications:1) Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE

2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address)
Learning AidsYes
Course MaterialHard & Soft Copies of Study Material
Language of InstructionEnglish
Instructor HelplineYes
1. Email
2. Social Media (For Emergency requirements)
Registration Requirements1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
Mode of Payment:Cash / Cheque / Credit Card / Bank Transfer.
Eligibility Criteria
(Who should attend this training)

Top Management (CEOs, Directors) or individuals involved in planning and implementing ISO 9001 Quality Management System in their organization, ISO administrators, supplier auditors, management / supervisory staff.

Course Benefits

Apply problem-solving steps and tools

Analyze information to clearly describe problems

Identify appropriate solutions

Think creatively and be a contributing member of a problem-solving team

Select the best approach for making decisions

Create a plan for implementing, evaluating, and following up on decisions

Avoid common decision-making mistakes

Understand problem-solving

Make correct and timely decisions

Use problem-solving model and toolkit

Use SWOT Analysis

Make good group decisions

Analyze and select solutions

Plan and organize
Course Contents / Outline


• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives



• Defining Problem Solving & Decision Making

• Problem Identification

• Eight Essentials to Defining a Problem

• Problem Solving in Action


Making Decisions

• What it Means

• Types of Decisions

• Facts vs. Information

• Decision-Making Traps


The Problem Solving Toolkit

• The Basic Tools

• The Fishbone

• Degrees of Support

• Creative Thinking Methods

• Brainstorming & Brainwriting

• Debrief

• More Methods



• Decision Information

• Individual Actions Steps

• Group Planning

• Exercise Debrief


Swotting Up

• SWOT Analysis

• Individual Analysis


Getting Real

• Pre-Assignment Review

• Debrief


The Problem Solving Model

• Model Overview

• Real Problems

• Debrief

• Phase One

• Phase Two

• Phase Three


Case Study

• The Truck

• Debrief


Making Good Group Decisions

• Working Toward the Decision

• Avoiding Fatal Mistakes


Analyzing & Selecting Solutions

• Selecting Criteria

• Creating a Cost-Benefit Analysis

• Debrief


Planning & Organizing

• Introduction

• Follow-Up Analysis

• Evaluate

• Adapt, Close & Celebrate

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