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CERTIFIED HOTEL FRONT OFFICE OPERATION & MANAGEMENT PROFESSIONAL

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Course Overview

This comprehensive course is designed for individuals seeking to build or advance a professional career in hotel front office operations and management. Whether you're just starting out in hospitality or looking to enhance your current role, this certification will give you the tools to lead with confidence and competence. 

Training Program Details

Training Duration
  • 12 - 14 Hours (Flexible Schedules)
  • Regular Sessions: 1 to 2 Months
  • Fast Track Sessions : 3 to 5 Days
Certifications:
  • Certified Hotel Front Office Operation & Management Professional (CHFOMP) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional)
  • Certified Hotel Front Office Operation & Management Professional (CHFOMP) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
Examinations
  • American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
Learning Aids
  • Yes
Course Material
  • Hard / Soft Copy of Study Material
Language of Instruction
  • English
Instructor Helpline
  • N/A
Registration Requirements
  • Passport Copy
  • Curriculum Vitae to assess eligibility
  • 2 passport size photographs
  • Course Fee
Mode of Payment:
  • Cash / Cheque / Credit Card / Bank Transfer.

 

Who Needs this Course?

  • Aspiring Front Office Professionals
  • Front Desk Agents & Receptionists
  • Supervisors & Team Leaders in Front Office
  • Hospitality Management Students
  • Guest Service Agents & Concierge Staff
  • Hotel Operations Managers & Assistant Managers
  • Entrepreneurs & Small Hotel Owners
  • Remote and Virtual Front Desk Professionals

Course Benefits

By the end of the course, participants will:

  • Develop self-awareness and emotional regulation skills
  • Improve empathy and understanding of others' emotions
  • Enhance communication and conflict resolution abilities
  • Build stronger relationships with colleagues, clients, and teams
  • Increase resilience and stress management skills
  • Improve leadership and decision-making through emotional intelligence

Course Contents

  • Front Office Operations and it's Functions
  • Roles and Responsibilities of Front Office Staff
  • Different Sections in Front Office Department
  • Guest Cycle and Reservation Process
  • Rooms Assignment and Key Control
  • Customer Service and Communication Skills
  • Technology in Front Office Operations
  • Sales and Marketing in Front Office
  • Attributes of F.O personnel
  • Coordination of FO with the other departments
  • Reservation
  • Registration
  • Check In & Check Out procedures
  • Hotel safety
  • Night Audit


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