Course Overview

This training is for boosting personal self-esteem and confidence. It is introduced for individuals to develop a positive attitude in life. It helps an individual to inculcate positive qualities like punctuality, flexible attitude, willingness to learn, friendly nature, eagerness to help others and so on. It also helps to develop an impressive personality and makes you stand apart from the rest.

Training DurationTotal Training Hours : 30 Hours
Training Duration : 1 Week
Total Training Days : 5 Working Days
Training SchedulesWeekdays (Sunday to Thursday)
Regular Sessions : 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included

WeekEnds (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included

1) Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE

2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address)

Learning AidsYes
Course MaterialHard & Soft Copies of Study Material
Language of InstructionEnglish
Instructor HelplineYes
1. Email
2. Social Media (For Emergency requirements)
Registration Requirements1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
Mode of Payment:Cash / Cheque / Credit Card / Bank Transfer.
Eligibility Criteria
(Who should attend this training)

• The basic qualification is high school completion certificate.

• Proficiency in English language to understand, read and write.

Course Benefits

the training will enable you to get a placement in Hospitality industry (projected salary between $ 1000-3000) in Hotels, Clubs, Bars, Resorts, etc. For in service working professional a job promotion is highly prospective.

Course Contents / Outline

Know yourself

Explore yourself in depth

Crating first impressions

Personal grooming

Tips to make a great first impression


Tips to develop self discipline

Benefits of developing self – discipline

Improving your memory

Developing and improving your patience

Steps to overcome Fear of failure

Self confidence



Strategies for developing confidence

Tips to build confidence

Top suggestions to increase your confidence



Characteristics of personality

Designing your own personality

Personality Types

Behavioral and attitude traits for building positive personality



Communication Skills


Communication Process

Listening Skills – Active listening


Listening and Empathy responding

Purposes & Levels Empathy responding

Expressing Feelings in an Appropriate manner

Barriers or obstacles in Communication

Non Verbal Communication

Understanding the importance of communication


Business Etiquette


Introduction Etiquette

Different types of Etiquette



Dynamics of motivation (cultivating motivation)

Types of motivation

Tips to increase/develop your motivation

Seven rules of motivation






Principles of Leadership

Leadership models

Powers used in leadership

Leadership styles

Elements of a team

Types of team players


Anger Management



What causes Anger?

Types of Anger

Approaches to deal with anger

Strategies to keep your anger at bay

Case study


Stress Management


Causes of stress

Signs or symptoms of stress

Keep stress under control/manage your stress

Beating stress – A proposed solution


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