CERTIFIED PROFESSIONAL IN QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT IN HOSPITALITY INDUSTRY - CPQCEMH

Home »CERTIFIED PROFESSIONAL IN QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT IN HOSPITALITY INDUSTRY - CPQCEMH

Course Overview

The Quality and Customer Experience Management in the Hospitality Industry course is designed to provide Students and Professionals with the knowledge and tools to deliver exceptional Guest Experiences and ensure high quality service standards in Hospitality Operations. This course focuses on understanding customer expectations, implementing quality management systems, and developing strategies to enhance customer satisfaction and loyalty.
This course is ideal for Hospitality Professionals(Managers, Supervisors and Front-line Staff) and Professionals interested in improving customer satisfaction and loyalty in the Hospitality Sector.

Training Program Details

Training Duration	12 - 14 Hours (Flexible Schedules) Regular Sessions: 1 to 2 Months Fast Track Sessions : 3 to 5 Days
Certifications:	Certified Professional in Quality and Customer Experience Management in Hospitality Industry (CPQCEMH) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional) Certified Professional in Quality and Customer Experience Management in Hospitality Industry (CPQCEMH) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
Examinations	American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
Learning Aids	Yes
Course Material	Hard / Soft Copy of Study Material
Language of Instruction	English
Instructor Helpline	N/A
Registration Requirements	Passport Copy Curriculum Vitae to assess eligibility 2 passport size photographs Course Fee
Mode of Payment:	Cash / Cheque / Credit Card / Bank Transfer.

Who Needs this Course?

Hospitality Managers and Supervisors
Front Office & Guest Relations Staff
Quality Assurance Professionals
Housekeeping, F&B, and Facility Leaders
Hotel and Resort Owners
Travel & Tourism Professionals
Hospitality Trainers & HR Personnel
Aspiring Professionals and Students

Course Benefits

By the end of the course, participants will have :

Stronger Quality Control Systems
Enhanced Guest Satisfaction
Career Advancement Opportunities
Better Staff Performance and Engagement
Increased Profitability
Competitive Advantage
Improved Complaint Handling
Professional Recognition

Course Contents