Home »CERTIFIED PROFESSIONAL IN QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT IN HOSPITALITY INDUSTRY - CPQCEMH
Course Overview
The Quality and Customer Experience Management in the Hospitality Industry course is designed to provide Students and Professionals with the knowledge and tools to deliver exceptional Guest Experiences and ensure high quality service standards in Hospitality Operations. This course focuses on understanding customer expectations, implementing quality management systems, and developing strategies to enhance customer satisfaction and loyalty.
This course is ideal for Hospitality Professionals(Managers, Supervisors and Front-line Staff) and Professionals interested in improving customer satisfaction and loyalty in the Hospitality Sector.
Training Program Details
| Training Duration | - 12 - 14 Hours (Flexible Schedules)
- Regular Sessions: 1 to 2 Months
- Fast Track Sessions : 3 to 5 Days
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| Certifications: | - Certified Professional in Quality and Customer Experience Management in Hospitality Industry (CPQCEMH) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional)
- Certified Professional in Quality and Customer Experience Management in Hospitality Industry (CPQCEMH) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
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| Examinations | - American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
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| Learning Aids | |
| Course Material | - Hard / Soft Copy of Study Material
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| Language of Instruction | |
| Instructor Helpline | |
| Registration Requirements | - Passport Copy
- Curriculum Vitae to assess eligibility
- 2 passport size photographs
- Course Fee
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| Mode of Payment: | - Cash / Cheque / Credit Card / Bank Transfer.
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Who Needs this Course?
- Hospitality Managers and Supervisors
- Front Office & Guest Relations Staff
- Quality Assurance Professionals
- Housekeeping, F&B, and Facility Leaders
- Hotel and Resort Owners
- Travel & Tourism Professionals
- Hospitality Trainers & HR Personnel
- Aspiring Professionals and Students
Course Benefits
By the end of the course, participants will have :
- Stronger Quality Control Systems
- Enhanced Guest Satisfaction
- Career Advancement Opportunities
- Better Staff Performance and Engagement
- Increased Profitability
- Competitive Advantage
- Improved Complaint Handling
- Professional Recognition
Course Contents
- Quality Management in Hospitality
- Role of Leadership in Quality Management
- Customer Experience Management
- Service Recovery Startegies and Complaint Handling
- Emotional Intetlligence in Hospitality
- Hospitality service Excellence
- Hospitality Etiquettes and Guest Relations
- Customer Satisfaction and Loyalty
- Impact of Online Reviews and Reputation Management
- Technology and Innovation in Hospitality Quality
- Role of AI and Automation in Guest Experience
- Digital Transformation in Hospitality Service Delivery
- Legal and Ethical Considerations
- Diversity, Equity and Inclusion in Hospitality Services
