| COURSE : CERTIFIED SCORECARD & KPI DEVELOPER PROFESSIONAL - CSKDP | |
|---|---|
| Course Overview | The Balanced Scorecard is a strategic planning and management system that is used to align business activities to the vision and strategy of an organisation, improve internal and external communications, and monitor organisation performance against strategic goals. The Balanced Scorecard framework translates an organisation’s vision into a set of performance indicators distributed among four perspectives – Financial, Customer, Internal Business Processes, and Learning and Growth. Balanced Scorecard indicators are maintained to measure an organisation’s progress toward achieving its vision; other indicators are maintained to measure the long term drivers of success. Through the Balanced Scorecard, an organisation will be able to monitor both its current performance (finances, customer satisfaction, business process results) and its efforts to improve processes, motivate and educate employees, as well as to enhance information systems and its ability to learn and improve. |
| Training Duration | Total Training Hours : 30 Hours Training Duration : 1 Week Total Training Days : 5 Working Days |
| Training Schedules | Weekdays (Sunday to Thursday) Regular Sessions : 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) Food & refreshments Included WeekEnds (Friday & Saturday) Fast Track Sessions: 8 Hours per day (9am to 5pm) Food & refreshments Included |
| Certifications: | 1) Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE OPTIONAL 2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address) |
| Tests | Yes |
| Learning Aids | Yes |
| Course Material | Hard & Soft Copies of Study Material |
| Language of Instruction | English |
| Instructor Helpline | Yes 1. Email 2. Social Media (For Emergency requirements) |
| Registration Requirements | 1. Passport Copy 2. Curriculum Vitae 3. Passport size photographs 4. Course Fee |
| Mode of Payment: | Cash / Cheque / Credit Card / Bank Transfer. |
| Eligibility Criteria (Who should attend this training) | Executives, Managers and Strategic Planners Analysts Credit officers" |
| Course Benefits | At the end of the workshop, participants will be ready to develop and implement an effective Balanced Scorecard within the organisation. Provide an overview of the background and key concepts of the Balanced Scorecard Provide a detailed understanding of the 4 perspectives of the Balanced Scorecard Provide a detailed understanding of the step-by-step methodology for developing and implementing a Balanced Scorecard Equip participants with the practical knowledge in implementing and developing an effective Balanced Scorecard |
| Course Contents / Outline | The Origins and Evolution of the Balanced Scorecard Why Balanced Scorecard? Strategy Development and Execution Balancing Financial and Non-Financial, Lead and Lag Balanced Scorecard Defined Strategy Map Example – Cause and Effect Relationship How to Develop an Effective Balanced Scorecard Financial Perspective – Basic Strategic Themes – Measuring Strategic Themes Customer Perspective – Customer and Market Segment – Value Proposition – Core Customer Measures – Linkage with Financial Perspective Internal Business Process Perspective – Operations Management Processes – Customer Management Processes – Innovation Processes – Regulatory and Social Processes – Core Objectives and Measures – Linkages with Financial and Customer Perspectives Learning and Growth Perspective – Human Capital – Information Capital – Organisation Capital – Strategic Alignment of Intangible Assets – Core Objectives and Measures – Linkages with Other Perspectives How to Implement an Effective Balanced Scorecard Common Pitfalls in Developing and Implementing a Balanced Scorecard Key Success Factors in Developing and Implementing a Balanced Scorecard Case Studies Hands-on Workshop"
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