Home »CERTIFIED PROFESSIONAL IN HOTEL AND HOSPITALITY MANAGEMENT - CPHHM
Course Overview
This program is designed to introduce you to the dynamic and fast-paced world of hospitality—an industry that thrives on excellent service, cultural diversity, and creating memorable guest experiences. This course will give you a solid foundation in the core principles of hospitality management, while also exploring modern trends, customer service strategies, operational procedures, and leadership in a global context.
Training Program Details
| Training Duration | - 30 - 32 Hours (Flexible Schedules)
- Regular Sessions: 1 to 2 Months
- Fast Track Sessions : 3 to 5 Days
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| Certifications: | - Certified Professional in Hotel and Hospitality Management (CPHHM) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional)
- Certified Professional in Hotel and Hospitality Management (CPHHM) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
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| Examinations | - American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
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| Learning Aids | |
| Course Material | - Hard / Soft Copy of Study Material
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| Language of Instruction | |
| Instructor Helpline | |
| Registration Requirements | - Passport Copy
- Curriculum Vitae to assess eligibility
- 2 passport size photographs
- Course Fee
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| Mode of Payment: | - Cash / Cheque / Credit Card / Bank Transfer.
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Who Needs this Course?
- Aspiring Hospitality Professionals
- Hotel and Restaurant Staff
- Travel and Tourism Professionals
- Career Changers
Course Benefits
By the end of the course, participants will have:
- Career Advancement
- Industry Recognition
- Skill Development
- Higher Earning Potential
- Global opportunities
Course Contents
FRONT OFFICE OPERATIONS
- Introduction to Front Office Operations
- Hotel Classification
- Pricing Plan and Room Plans
- The Front Desk
- Front Office Hierarchy
- Coordination of front Office with other departments
- Attributes of F.O Personnel
- Reservation and its types
- Registration
- The Guest Cycle
- Check In Procedures
- Hotel Safety and Security
- Lost and Found Procedure
- The Night Audit
- Check Out Procedures
HOTEL HOUSEKEEPING MANAGEMENT
- Introduction to Housekeeping Management
- Function of Housekeeping Department
- Room and Floor practices
- Types of Cleaning Agents
- Types of the Guestrooms & Room Categories
- Guestroom & Bathroom Cleaning
- Making Up the Bed, Second Service & Turndown Services
- Cleaning Agents and Equipment
- Cleaning Routes of Housekeeping Desk Control
- Types of Cleaning Process
FOOD & BEVERAGE SERVICE
- The Catering Industry and its types
- Classification of Restaurant
- Coordination of F&B to other Department
- Attributes of a F&B staff
- Restaurant Operating Equipment’s
- Linens- Napkin Folding
- Table Setting- Breakfast, Lunch & Dinner
- Menu Planning- French Classical Menu
- Forms & Techniques of Service
Styles of Service
- a. French
- b. American
- c. Russian
- d. English
- e. Buffet
Types of Breakfast
- a. Continental
- b. American
- c. English
FOOD PRODUCTION
- Aims & Objective of cooking
- Culinary Arts and Cuisines
- Methods of Cooking with its Advantages & Dis-Advantages
- Flavorings & Seasonings with its importance
- Kitchen Brigade
- Kitchen Tools & Equipment
- Stocks, Soups & Sauces, Types , & Classification
- Vegetable Cuts
- Meat Cookery
- Fish Cuts
- Salads, Plating of food
- Sandwiches & its Types
