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EFFECTIVE COMMUNICATION SKILLS - ECS

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Course Overview

This course is designed to help participants master the essential skills of effective communication in the workplace. It focuses on both verbal and non-verbal communication, active listening, and adjusting communication styles to different audiences. Participants will gain the confidence to express themselves clearly, build stronger relationships, and improve overall team collaboration and productivity.

 

Training Program Details

Training Duration
  • 18 - 22 Hours (Flexible Schedules)
  • Regular Sessions: 1 to 2 Months
  • Fast Track Sessions : 3 to 5 Days
Certifications:
  • Effective Communication Skills (ECS) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional)
  • Effective Communication Skills (ECS) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
Examinations
  • American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
Learning Aids
  • Yes
Course Material
  • Hard / Soft Copy of Study Material
Language of Instruction
  • English
Instructor Helpline
  • N/A
Registration Requirements
  • Passport Copy
  • Curriculum Vitae to assess eligibility
  • 2 passport size photographs
  • Course Fee
Mode of Payment:
  • Cash / Cheque / Credit Card / Bank Transfer.

 

Who Needs this Course?

  • Team leaders and managers
  • HR professionals
  • Sales and customer service teams
  • Anyone looking to improve their communication skills
  • Employees working in collaborative environments

Course Benefits

By the end of the course, participants will:

  • Master verbal and non-verbal communication techniques
  • Develop active listening skills to enhance understanding
  • Improve clarity and conciseness in written and spoken communication
  • Build stronger professional relationships and teamwork
  • Adapt communication styles to diverse audiences and situations
  • Gain confidence in presenting ideas and giving feedback

Course Contents

Module 1: Introduction to Effective Communication
Module 2: Verbal and Non-Verbal Communication Skills
Module 3: Active Listening Techniques for Better Understanding
Module 4: Overcoming Communication Barriers
Module 5: Communicating with Clarity and Confidence
Module 6: Adapting Communication Styles to Different Audiences
Module 7: Giving and Receiving Feedback Effectively
Module 8: Communication in Conflict Resolution
Module 9: Building Rapport and Trust through Communication
Module 10: Practical Application & Real-Life Communication Scenarios


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