Course OverviewParticipants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships and much more.
Training DurationTotal Training Hours : 12-16 Hours
Training Duration : 1 Week
Total Training Days : 2-3 Working Days
Training SchedulesWeekdays (Sunday to Thursday)Regular Sessions : 4 Hrs Per day 
WeekEnds (Friday & Saturday)Fast Track Sessions: 6-8 Hours per day 

Certifications:Weekdays (Sunday to Thursday)Regular Sessions : 4 Hrs Per day 
WeekEnds (Friday & Saturday)Fast Track Sessions: 6-8 Hours per day 
Learning AidsYes
Course MaterialHard & Soft Copies of Study Material
Language of InstructionEnglish
Instructor HelplineYes
1. Email
2. Social Media (For Emergency requirements)
Registration Requirements1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
Mode of Payment:Cash / Cheque / Credit Card / Bank Transfer.
Eligibility Criteria
(Who should attend this training)
All in the telesales or telemarketing department making out-bound calls, and sales people who make calls to secure appointments.
Course Benefits

Learn to utilise the telephone as a powerful tool to develop good customer relations and make sales

Develop the ability to turn enquiries into sales opportunities

Improve on the ability to use fresh, concise selling language to make presentations convincing and compelling

Learn effective new ways to answer objections, meet sales resistance and obstacles to buying

Gain confidence and motivation to increase closing ratio
Course Contents / Outline

Day 1

Mindset & Characteristics of Telesales Professionals

Critical Factors for Telesales Success

Approach to Customer Multiplication

Making Sales Calls Without Fear or Anxiety

Identifying Personality Types and Buying Behaviour

Communication Strategies of Successful Telesales Professionals

Effective Phone Skills and Telesales Strategies


Day 2

Building Trust and Rapport with Customers on the Phone

Creating Favourable Mindset to Buy

Effective Probing and Questioning Techniques

Identifying Decision Makers – 5 Ways to Spark Interest

Choosing the Right Strategy – Influencing Prospects with Attention

Managing Objections and Dealing with Rejections

Time Tested Professional Telesales Closing Techniques


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